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Share on WhatsApp Business Tools

The following instructions are applicable only when you are using WhatsApp Business App. These steps will help you to guide the user when they sent you their first message on WhatsApp Business App.

Copy Message Templates

Open up a form and go to it's Share panel by clicking Share. Then go to the WhatsApp tab. Here you will see message templates. You will find templates for Business Greeting message, Away messages and Quick Replies. Copy the examples and edit them to your liking before moving to the next step.

Add to WhatsApp Business Tools

Once the message template containing your Formware URL is ready, head over to your WhatsApp Business App. On the top right menu, you will see the option to access Business tools. Here you can add greeting message, away message and quick replies.

  • Greeting message - the first message sent to a user when they chat with you for the first time.
  • Away message - the message sent to the customer when they message you while you are not online, either after business hours or during some period of inactivity.
  • Quick replies - canned responses to quickly reply your customer when they ask a question.

After this configuration, WhatsApp will send these message templates automatically without having to wait for you to send a manual reply.

Tip

Try adding Formware URL inside a short message as a Quick reply. This means you never have to remember or visit the dashboard to get your Formware URL.